꙳ Frequently Asked Questions ꙳

✤ When will I receive my order?

The delivery times for your order are communicated to you during your purchase and in the order confirmation email. For more information on delivery times, please visit the Delivery page.
✤ Can I return my order?

You have the right to change your mind about your purchase within 14 days of delivery.

Please send your withdrawal request by filling out the contact form here.

Products must be returned in their original packaging and return shipping costs will be your responsibility.

I will process the refund after receiving and verifying your package.
✤ My order was damaged during delivery, what should I do?

I invite you to check the condition of the package upon receipt and to report any damage found on the package to the delivery person.

In case of damaged product, a claim with photographs must be sent here within 48 hours.

After verification, a refund or exchange will be offered to you where possible.
✤ My order still hasn't arrived, what should I do?

The delivery dates mentioned at the time of your purchase are approximate. Your order may arrive a little late.

First, please check the delivery status of your order using the tracking number that was sent to you by email when you made your purchase.

If your order is more than 1 week late, please let me know here so that I can take the necessary action with the relevant department and find a solution.
✤ What are the shipping costs?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you make your purchase.
✤ Are custom orders possible?

I would really like to do it but it's an extra workload that I can't afford right now...sorry...